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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not able to login?

    Asked by Shawn  on September 28, 2015 at 01:34 PM

    Hello,

     

    For some reason I have been unable to login to my account. I attempt to login with the correct information, it seems to login successfully, but then I'm re-routed back to the homepage without being able to access my account. It's as if it's not proceeding to the post-login page...if that makes sense.

    POST login page hello my account
  • Profile Image

    Answered by victor on September 28, 2015 at 01:57 PM

    Hi,

    I just when trough our record and found that you created two accounts (FREE and guest). I am assuming that the guest was created by accident. I have removed this account. We have only the account shawnleonard created with your email.

    I suggest you clear you cache and use the FORGOT PASSWORD to reset it.

    If you require further assistance, please let us know.

    Regards