Why am I not able to login?

  • Profile Image
    Shawn 
    Asked on September 28, 2015 at 01:34 PM

    Hello,

     

    For some reason I have been unable to login to my account. I attempt to login with the correct information, it seems to login successfully, but then I'm re-routed back to the homepage without being able to access my account. It's as if it's not proceeding to the post-login page...if that makes sense.

  • Profile Image
    victor
    Answered on September 28, 2015 at 01:57 PM

    Hi,

    I just when trough our record and found that you created two accounts (FREE and guest). I am assuming that the guest was created by accident. I have removed this account. We have only the account shawnleonard created with your email.

    I suggest you clear you cache and use the FORGOT PASSWORD to reset it.

    If you require further assistance, please let us know.

    Regards