What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why didn't a submitted form get added to my Submission Report?

    Asked by welsweb on January 10, 2012 at 11:10 AM

    On Dec. 13, 2011, an individual completed a form and received the "Thank You" screen. I also received a "new submission" email stating that the individual had completed the form. Unfortunately, the submission was not recorded on the Submission Report. What would cause this error? Since Dec. 13, other submissions have been added to the report. Thanks for your help.

    Page URL:
    https://connect.wels.net/AOM/ps/schools/LC2012/Pages/Sponsorship%20For<br/>m.aspx

  • Profile Image

    Answered by fxr on January 10, 2012 at 01:24 PM

    Hello welsweb,

    Can you please log into your JotForm account @ https://secure.jotform.com/ and check for that missing submission there?

    For some reason, it appears it hasnt replicated over onto www.jotform.com 

    Please confirm the submission is indeed there, I will then  forward the issue to our development to get it replicated over to www.jotform.com

    Thanks

     

  • Profile Image

    Answered by welsweb on January 12, 2012 at 09:09 AM

    I have logged into https://secure.jotform.com/ and confirmed that the missing submission is appearing.

    I would appreciate it if you could replicate the entry over to www.jotform.com.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 12, 2012 at 09:20 AM

    Martin,

    Submission entries will automatically replicate onto www.jotform.com,  but it may take some time to complete because we're having delay issues with data propagation. You can be assured that the data will be copied across all servers in due time.

    Sorry for this inconvenience.