Using a secureform URL is causing errors for Safari users

  • Profile Image
    MORWA
    Asked on September 28, 2015 at 04:47 PM

    After providing the link to one of my forms (http://secure.jotformpro.com/form/52428822992969) to people, I'm getting several people reporting they get "junk code".  It appears to be trying to display the form's HTML code, from what I'm seeing.

    I have tested this link in Microsoft Edge, IE 9, Firefox, and Chrome without issues.  The common denominator might be Safari browsers?

    I also can't find the switch to turn off the secure form in this interface.  Has it moved from the Embed menu?

    Any other suggestions?

    Thank you,

    Pam Trader

     

     

  • Profile Image
    MORWA
    Answered on September 28, 2015 at 05:02 PM

    quick update: I had to revert back to the unsecured version of the form.  Apparently the secured version is not compatible with Safari users on Mac machines.

    I think this is a problem, however.  If I had secure data that needed to be transmitted, I couldn't use JotForm to do it and be sure of full user compatibility.

     

  • Profile Image
    Mike
    Answered on September 28, 2015 at 06:08 PM

    Thank you for contacting us.

    The standard non-SSL link has been removed from the interface. However, the SSL link should work properly.

    Please note that direct form link is different from the link that is used on embedding code. It seems that you used a link from embedding code which is a bit different from the actual direct link.

    I would like to suggest copying direct secure link once again (make sure to copy it from LINK section).

    Please give it a try and let us know if you need any further assistance. We will be happy to help.