What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have 2 JotForms I did (I think back in April 2015). I can't login now.

    Asked by Ira Wasserman  on September 28, 2015 at 06:22 PM

    Here are the 2 forms:

    http://form.jotform.us/form/51055095769160

    http://form.jotform.us/form/51056272912148

     

    We were testing JotForm for East Palo Alto Sanitary District

     

    I am their IT consultant and I setup the JotForms

     

    All my email addresses no longer work (for Login).

    My name is probably on the account.

     

    The client probably wants to start using the JotForm and start with a basic paid account.

     

    What do I need to do next to re-gain access to the account ?

     

    I already tried Lost Password and it doesn't recognize my email addresses:

     

    iraw@novatechservices.com

    iwaroad@gmail.com

    iwa@acm.org

     

    Thanks

     

    My phone number is:  408 892 1423

     

    Page URL:
    http://form.jotform.us/form/51055095769160

    2015 in can't JotForm name phone number lost password
  • Profile Image

    Answered by victor on September 28, 2015 at 06:46 PM

    Hello,

    I was able to locate your forms. It seems that you have created 12 forms. Unfortunately you did not create an account and they all are in a guest account. I suggest you create an account and we would be glad to transferred all your forms into that account.

    Regards

  • Profile Image

    Answered by Ira Wasserman  on September 28, 2015 at 06:59 PM

    thanks Victor !

    will do

  • Profile Image

    Answered by epasd on September 28, 2015 at 07:05 PM

    Hi Victor,

    ok, I created an account name: epasd

    yes, please let me know when those 12 forms can be assigned to the newly created account: epasd

    much appreciated Victor,

    Ira

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 29, 2015 at 12:41 AM

    Hello Ira,

    I have gone ahead and moved all the forms from your guest account to your new account "epasd".

    Thank you!