How do I troubleshoot an email notification issue?

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    Robert
    Asked on January 10, 2012 at 02:56 PM

    I have one form that does not send out email notifications.   The URL checks out, when you fill out the form it registers on the spreadsheet, but no email comes.   We have also checked our spam folders and haven't received anything there either.    Suggestions?

     

  • Profile Image
    AtacanC
    Answered on January 10, 2012 at 04:46 PM

    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below:

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ips to your whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.