What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypted Form: Phone number value getting altered when Input Mask is enabled on encrypted form

    Asked by imnresource on September 28, 2015 at 11:51 PM

    When submitting my form during a test, I entered the phone number "(555) 123-4567". However, when I logged in to JotForm and viewed the submission, the phone number showed up as "(248) 921-9122". The rest of the data on the form was as I entered it.

    In case this is relevant, I am using the phone tool from the quick tools menu and I have the input mask enabled. The phone number field is the final field of my form.  The phone number gets altered regardless of whether the form is multi-page or single-page.

    phone number Getting JotForm tools checked
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    JotForm Support

    Answered by Chriistian on September 29, 2015 at 05:38 AM

    Hi,

     

    I have created a sample form to test the issue you are reporting and I was able to replicate the issue. I will escalate the issue to our development team for them to further check the issue. For now, can you try to disable (turn off) the Input Mask feature of your Phone Number field and see if it will work. We will inform you on this thread any updates regarding this issue.

     

    Regards.

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    JotForm Support

    Answered by NeilVicente on May 27, 2016 at 08:30 AM

    Hi,

    This is now fixed.

    Cheers!