What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Users are getting "Incomplete Values" issue with form

    Asked by LearningDevRRHS on September 29, 2015 at 09:21 AM

    Hi,

    Some of my users are experiencing a "incomplete values" error when they submit a form. However, the message just says "There are incomplete values in your submission. Please go back and fix the problem(s)". Every time I try to use the form it works normally without any issues.

     

    Maybe you guys know more. Here is my form link: http://form.jotform.us/form/52584548679171 

    Page URL:
    http://form.jotform.us/form/52584548679171

    incomplete values Getting values JotForm form link problem message
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2015 at 10:22 AM

    It seems to me that you appear to be having some users that are experiencing trouble with validation issues with completing fields that have no values.

    I think most likely that might be because of required fields not being filled in for them possibly.

    However, I tried to replicate this issue inside of the latest versions of Chrome, Edge, IE, Maxthon, and also FF on my end but your form submitted fine. Perhaps it was temporary possibly and additionally I have also cleared your form caches for you from our end to refresh them.

    If this issue continues then if possibly could you find out what browser|browser version any of your users are using that is giving them this issue so we can try to troubleshoot the problem furthermore for you if it becomes necessary.