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    Hi, I've added some update form values - depending on answer different

    Asked by natalieu on September 29, 2015 at 09:36 AM

    Hi, I've added some update form values - depending on answer different text - and I want this "calculation" to show up in the autoresponder results.

    Although I've added the field the output doesn't show up. What have I missed?

    For example if bullet point 2 is selected, the text says bullet point 2 answer - that's what I want to show up in the email. Is that possible and if so how?



    This is a re-post of a comment on How to Insert Text or Mathematical Calculation into a Field Using Conditional Logic

    different selected in the autoresponder
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    JotForm Support

    Answered by Boris on September 29, 2015 at 10:35 AM

    The problem comes from using Conditional Logic to update the value of Form Calculation fields.

    Unfortunately, we can't use Conditions on Calculation fields, because then there is a conflict between both of them trying to run and update the value of the field. The Conditions appear to be winning when your user is filling out the form, so the conditional text appears to be there at that time.

    However, as soon as Submit button is clicked, calculations get another chance to run and they win - calculating their value away from the conditionally set value.

    We recommend that you use conditions on regular Text Box fields instead, because calculation fields cannot be conditionally updated without conflicts. You can simply add the Text Box fields in place of the calculations, and update your conditions to output conditional text to these new fields instead.

    I hope this helps. Please let us know how it goes.