What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form emails incorrectly

    Asked by aaronku05 on September 29, 2015 at 10:48 AM

    I just recently edited my JotForm and it previews perfectly, it also fills out perfectly on the website. Whenever it is submitted the email comes in with missing information and also has previously edited or deleted information on the submitted form.


    How do I get the previewed and submitted version to come across on the email?

    Page URL:

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    JotForm Support

    Answered by david on September 29, 2015 at 11:39 AM


    Updating your form may not update your email notification.  While editing your notification, you can add the new field that were added to your form by clicking on them from the "Fields" column on the right:

    This will add the correct field ID for that field where ever your cursor is in the notification data.  Removing the data from the body of the notification will remove it from the email.

    Creating a new notification will also add the most current fields to the new notification:


    If updating the notification still does not allow for the data to be included, let us know and we will be happy to have another look.