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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net form not working properly

    Asked by templesolel on September 29, 2015 at 04:26 PM

    The form allows people to pay for their dinner, or just click that they are bringing their own dinner.

    The form will not submit for those just bringing their own dinner, not requiring a payment.

    I submitted a support request earlier today about the issue, but the response I got back did not help me fix the problem.

    https://secure.jotformpro.com/form/52645580658970

    Page URL:
    https://secure.jotformpro.com/form/52645580658970

    form will not submit Authorize.net payment form
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    Answered by Ben on September 29, 2015 at 05:31 PM

    I see that you have this thread: http://www.jotform.com/answers/672978 opened and answered by my colleague.

    While the first reply might not fix the issue, opening a new thread can only add more confusion and is likely to have different steps mentioned, some even opposite of the other, which is not constructive, while in the same time it does not give us the proper feedback of what is going on.

    Usually with such threads the issue is not resolved until everything is started on a new single thread.

    For that reason we always ask you to open a single thread only so everything is in one place, easy to follow up and through which will ultimately help you resolve your issue faster.

    Thank you for your understanding.

    We will be replying back to you on your other thread ( http://www.jotform.com/answers/672978 ) shortly.