Can not upload a file

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    Asked on January 11, 2012 at 01:28 AM

    Created my first form and used embed code to add form to webpage.  Can not upload to Dropbox. I keep getting this error "There are incomplete required fields. Please complete them."  only required field is the captaha

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    Answered on January 11, 2012 at 02:51 AM

    I did a test in Chrome and it is working fine.

    Are you sure you are trying to upload one of your allowed filetypes?


    Can you try another test submission please? and if its still not working, provide details of the browser, filesize and full filename you used to see if I am able to replicate the issue.



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    Answered on January 11, 2012 at 08:17 AM

    Thanks for the quick response.

    It was late last night when I signed up  I upgraded to premium. Do I have the file size limitation.  I may have people sending me video files that or 1 to 2 gb. Also, I need to let people upload mp3, wmv, mpg, flv, avi, mp4, and mov files.  I have set for these file extensions.  

    As I review my setting, I think last night I left a 0 out when I was setting the maximum file size. I have adjusted that setting and I am not getting the error message now. I just tried to load a small wmv file and that worked. I tried a 6 minute, 68mb mp4 file and the upload to dropbox was successful.  Looks like this was a case of operator error. 

    Sorry and thanks

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    Answered on January 11, 2012 at 08:44 AM

    No problem,

    I believe our max file size of allowable uploads is 1GB. It certainly isnt any less anyway. 

    The max amount of storage space our Premium users can use on our servers is 10GB, so this can fill up quickly if you do allow very large file uploads. Deleting submissions after downloading their related data will free up space on your account/our servers. 

    Its worth noting that Dropbox has recently changed its max upload size via its API (i.e what allows us to upload form data to Dropbox) from 300MB to 150MB.

    Let us know if you have any other questions or concerns.