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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Why my form doesn't send emails anymore?

    Asked by auvidia on September 30, 2015 at 03:14 PM

    Hello,

    My form doesn't send emails anymore? sometimes delayed for 5-6 hrs?

    I didn't reach 100 monthly submissions. There were 100, but in 3 mths.

    I have tested it with few different email addresses and still nothing, it creates an entry in JotForm submissions, but doesn't forward it any further.

    Regards,

    Tomasz

    Emails Submissions hello 3
  • Profile Image

    Answered by victor on September 30, 2015 at 04:58 PM

    Hi,

    I have viewed your email and noticed that it was in our BOUNCE LIST.

    I have removed this email from our list and you should be receiving emails now. You may also view our users guide to view if your email is back in our bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    You may be interesting to view the following page to prevent this from happening

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Regards