What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I followed the instructions on setting up an autoresponder; however, it is not working. I even tried changing the sender email to noreply@jotform.com.

    Asked by nicolec on January 11, 2012 at 09:53 AM

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    Answered by AtacanC on January 11, 2012 at 10:18 AM

    I've cloned your form and made a test submission. I was able to receive the notfication email and an autoresponse. Did you check your spam/junk folder? Autoresponse email might be there.

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    Answered by nicolec on January 11, 2012 at 11:38 AM

    Yes, I've checked my spam/junk folders and have tried testing it with three different email accounts... none of them are receiving the autoresponse email. Any other suggestions? 

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    Answered by nicolec on January 11, 2012 at 11:54 AM

    Actually, I kept playing around with the code and I think I got it to work... thanks!