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  • Profile Image

    Unable to create a PDF from a form

    Asked by bcohen812 on September 30, 2015 at 04:00 PM

    Hi,

    I can't seem to create a pdf out of one of my forms. I am able to with my other form though. 

    I keep getting the following error message:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>F168C9B7251AD249</RequestId>
    <HostId>
    s28wL68PvDsb/BbzuBRrJRWalZgiDINwjDmamG5oh0pYKMiVYwJ4n2B73O+fbY+m
    </HostId>
    </Error>
    Page URL:
    https://jufs.s3.amazonaws.com/52715478107155/Driver_Application.pdf

    create unable to create a create a PDF
  • Profile Image

    Answered by victor on September 30, 2015 at 06:23 PM

    Hi,

    Sorry for any inconvenience this has caused. I can confirm that this feature is currently not working as intended. I will raise this ticket to the developers so that they can track this issue easier and quicker.

    As soon as this gets fix we will let you know.

    Regards

  • Profile Image
    JotForm Developer

    Answered by mustafa on October 01, 2015 at 10:11 AM

    Hi,

    I tested your both forms and encountered same problem with Driver Application Form. Upon further navigation i realized that it raises an error because there are too much signature fields in your form. This causes an error in our PDF creation tool. Actually i created a clone (you can see in your account) and could generate a PDF but removed all signatures. 

    We will try to find a solution to this but it may not be too quick. Meanwhile i suggest you to remove all signature widgets and replace them with textarea (it is ok since we are not already transferring signature widgets, we replace signature fields with boxes).

     

    Thanks for your feedback and apologize for inconvenience.

     

    Regards.

     

  • Profile Image

    Answered by bcohen812 on October 01, 2015 at 11:03 AM

    The issue with removing those signatures is that we need all of those signatures in order to comply with Federal Law when someone fills out an application to be a driver at our company. Besides removing all of the signature pads and replacing with text boxes, is there a way around this otherwise? I need all of those signatures on the application. 

  • Profile Image
    JotForm Developer

    Answered by mustafa on October 01, 2015 at 11:19 AM

    Unfortunately there is no way to put signature pad like in webforms into PDF. You may consider using built-in sign functionality in Acrobat Reader. I just tried on mine it an seems fine to me.