What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Self hosted JotForm: Why am I receiving emails of new submissions but I can't see them in the JotForm interface?

    Asked by SFDCERT on September 30, 2015 at 04:23 PM

    Why am I receiving email notifications of submissions (as set up via my JotForm form), but when I log into the JotForm system, I don't see those submissions?

    Page URL:
    https://secure.jotform.us/form/41677154338157

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on September 30, 2015 at 10:36 PM

    From what I see in the screenshot image you had provided, I think you were just testing the Submission Email of your form http://www.jotform.us/form/41677154338157 ?

    Testing only the Notification Email will not register a submission data in your form.

    Please review the user guide also 

    -How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    If this is not the case, please provide us more details about the notification email you received and as to which of your form it came from.

    We will check further once we know more details.

     

    Thanks.

     

  • Profile Image

    Answered by SFDCERT on October 01, 2015 at 11:49 AM

    No, I wasn't TESTING anything - a member submitted the form and that generated the response.

    JotForm sent me the email with the submission, but the submission isn't in the submissions list on the JotForm form.

    "If this is not the case, please provide us more details about the notification email you received and as to which of your form it came from."

    ??? "More details"...like what? That's a completely ambiguous request. WHAT details do you need?

    The email came from THIS form:

    https://secure.jotform.us/form/41677154338157 

    As it was designed to do. It was NOT a test - a member submitted the form. When we test, we use the name "Testy Testerson" to know what submissions are legit vs. what ones are tests.

    Instead of just pawning this off on the user, how about you guys actually LOOK INTO the issue?

  • Profile Image

    Answered by Ben on October 01, 2015 at 02:02 PM

    I took a look at the form that you have mentioned.

    Please do note that the subject of the email notifier is set to be: "New submission: {form_title}" with the HTML email body.

    The email autoresponder is similar to the one on the screenshot above, but its body is structured differently, so it is not the one neither.

    The autoresponder subject is set to "SEMS Auto Responder".

    Please do note that as per the screenshot above, your subject is "SEMS Tests" or "SEMS Test Submission", but in either case, non of the two match the email templates on your form: https://secure.jotform.us/form/41677154338157

    Looking at the email logs on your account, the email is sent on the 30th of September, while on 30th you only have a reply sent from my colleague on forum, before that one on 18th of September and one today.

    To me it seems that the email was not received from the form you have mentioned, but it looks as if you have received the same from some other form.

    Also, please do note that the email is sent from submission@secureserver.net as shown on the image, which is not our server but GoDaddy server, and when inspecting your emails and account it seems that this is not your SMTP account neither.

    I do suggest checking if you have some form created on some GoDaddy website, or if you are not able to find the same, do let us know more details about the email - such as the complete email headers, which will allow us to better track it down if it was sent from our side or not.

  • Profile Image

    Answered by SFDCERT on October 01, 2015 at 02:37 PM

    OMG I KNOW THAT!!  It used to be a JotForm form embedded in the web page!!!  Now it's a JotForm hosted form.

    You know what, nevermind - this "support" is useless.

  • Profile Image

    Answered by Ben on October 01, 2015 at 03:48 PM

    Please do note that we are support for JotForm Online Form Builder. The support for JotForm self hosted solution is not on this forum nor provided by us. It is also a subject to your original agreement when you have purchased the solution.

    If your support for your product is still valid for you (based on your original agreement), you should use this form to submit your issue: http://www.interlogy.com/contact.html

  • Profile Image

    Answered by SFDCERT on October 01, 2015 at 04:02 PM

    Seriously...let's drop it