Is there a formal process in place to manage data breaches?

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    katesomerville
    Asked on September 30, 2015 at 09:51 PM

    Is there a formal process in place to manage data breaches for Jotform? Can you please detail the process in place to report, investigate, mitigate and resolve reported incidents involving the data we collect?

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    Ben
    Answered on October 01, 2015 at 05:08 AM

    There are different processes that we have to follow for various aspects of JotForm system, however there is no official / public document stating the same.

    The best option for you to reply if something like that happens is to do it over this forum and we would make sure that it goes to the right people.

    Do let us know if you happen to have any further questions and we would be happy to assist with the same.

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    Kevin Babbitt 
    Answered on February 25, 2016 at 07:50 PM

    Just not trying to get the same information from JotForm.   This service could be HUGE for our organization, but we need to KNOW that JotForm will notify us if THEY suffer a data breach.

     

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    Charlie
    Answered on February 26, 2016 at 03:02 AM

    @Kevin Babbitt

    I have opened a separate thread for your concern so that we can better discuss it. Please refer to this link instead: http://www.jotform.com/answers/781991. We will address address it accordingly. Thank you for your understanding.