What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a formal process in place to manage data breaches?

    Asked by katesomerville on September 30, 2015 at 09:51 PM

    Is there a formal process in place to manage data breaches for Jotform? Can you please detail the process in place to report, investigate, mitigate and resolve reported incidents involving the data we collect?

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    Answered by Ben on October 01, 2015 at 05:08 AM

    There are different processes that we have to follow for various aspects of JotForm system, however there is no official / public document stating the same.

    The best option for you to reply if something like that happens is to do it over this forum and we would make sure that it goes to the right people.

    Do let us know if you happen to have any further questions and we would be happy to assist with the same.

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    Answered by Kevin Babbitt  on February 25, 2016 at 07:50 PM

    Just not trying to get the same information from JotForm.   This service could be HUGE for our organization, but we need to KNOW that JotForm will notify us if THEY suffer a data breach.


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    JotForm Support

    Answered by Charlie on February 26, 2016 at 03:02 AM

    @Kevin Babbitt

    I have opened a separate thread for your concern so that we can better discuss it. Please refer to this link instead: http://www.jotform.com/answers/781991. We will address address it accordingly. Thank you for your understanding.