What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not expanding to show hidden fields using conditions

    Asked by RainbowChorale on October 01, 2015 at 08:12 AM

    My form is not expanding when certain conditions make the form expand. I found a similar problem on your forum:

    https://www.jotform.com/answers/629502-Form-is-not-expanding-based-on-conditions-

    Have you fixed this malfunction yet. The form worked perfectly before. Your solution of removing the scripts is really not acceptable.

    I prefer not to have to do any coding. That is why I am using your service.

    Page URL:
    http://www.therainbowchorale.org/rcd-ads.htm

    JotForm problem expand www
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    JotForm Support

    Answered by Kiran on October 01, 2015 at 10:31 AM

    I've checked the form on your your webpage. I notice that the form is now embedded using iframe method removing the script and seems to be working fine.

    Generally using javascript embed method should be adjusting the height on the webpage automatically. However, when there are any scripts on the webpage are conflicting with the scripts on the form we prefer to embed the form using iframe embed method. Did you see any issues embedding the form on your webpage using javascript embed method? If you haven't tried embedding the form using javascript method, we request you to check if that works for you. 

    If you see any issues, we request you to use iframe method that loads the form on your webpage as it loaded on a separate window so that there will not be any conflicts with the scripts on the page.

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.

    Thanks!!