What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    E-mail notification not working

    Asked by roadservice on October 01, 2015 at 10:24 AM

    As of 9/21 the E-mail notification functionality stopped working for all users except for me. Please advise on what my users can do so that the forms can be emailed to them. I have tried deleting all users and setting up again but it doesn't work. I'm the only one who is receiving notification. Thank you, Angie  

  • Profile Image

    Answered by victor on October 01, 2015 at 11:51 AM


    I just verified 2 of your emails (robbi.ferber@crengland.com and larry.jones@crengland.com) and notice that both were in our bounce list: 

    I have removed this two from the list and they should be receiving emails. If you have more people with this issue you may check the bounce list from you account page.

    You may also review our users guide to prevent this from happening again.


    Hope this helps.