- jdreedAsked on October 01, 2015 at 10:24 AM
Is there a chance firstname.lastname@example.org might have wound up on a jot form black list?
She cannot get any email notifications, or even her user account setup email.
- JotForm SupportdavidAnswered on October 01, 2015 at 12:08 PM
I checked our mail logs for your address and indeed, the emails have been failing to be delivered. This did result in the address being placed on our bounce list:
I removed the address from the list and the emails should attempt to send once again.
To prevent this from happening again, I would recommend whitelisting our domains and IP's with your email provider:
If you have any further questions, let us know and we will be happy to help.