One of our users is not receiving any emails from Jotform

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    jdreed
    Asked on October 01, 2015 at 10:24 AM

    Is there a chance emily.wilson@austinridge.org might have wound up on a jot form black list?

    She cannot get any email notifications, or even her user account setup email.

    Thanks!

  • Profile Image
    david
    Answered on October 01, 2015 at 12:08 PM

    Hi,

    I checked our mail logs for your address and indeed, the emails have been failing to be delivered.  This did result in the address being placed on our bounce list:

    I removed the address from the list and the emails should attempt to send once again. 

    To prevent this from happening again, I would recommend whitelisting our domains and IP's with your email provider:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have any further questions, let us know and we will be happy to help.