What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of our users is not receiving any emails from Jotform

    Asked by jdreed on October 01, 2015 at 10:24 AM

    Is there a chance emily.wilson@austinridge.org might have wound up on a jot form black list?

    She cannot get any email notifications, or even her user account setup email.

    Thanks!

    Emails JotForm receiving email notifications thanks email setup
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    JotForm Support

    Answered by david on October 01, 2015 at 12:08 PM

    Hi,

    I checked our mail logs for your address and indeed, the emails have been failing to be delivered.  This did result in the address being placed on our bounce list:

    I removed the address from the list and the emails should attempt to send once again. 

    To prevent this from happening again, I would recommend whitelisting our domains and IP's with your email provider:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have any further questions, let us know and we will be happy to help.