What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't remember my username or my password combo

    Asked by Brett Eubank on January 11, 2012 at 11:48 AM

    I created my form a while back and didn't print out my username/password info.  But I guess there was a cookie or something because anytime I would put in jotform.com it would automatically log me in.  Now it doesn't do that for some reason.  Can you help?

    Page URL:

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    Answered by Brett Eubank on January 11, 2012 at 12:02 PM

    Here is the exact web address associated with the form.


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    JotForm Support

    Answered by NeilVicente on January 11, 2012 at 01:42 PM


    Your form is created under a "Guest" account, which means that you do not have an account username or password. Incidentally, your form is also over the submission quota for guest accounts, that is why it is temporarily disabled.

    To remedy these issues, register a free JotForm account with the same email address you used for your form's notification email. Your form and data should automatically be transferred to the new account. In the event that this does not happen, please inform us so we can manually move your form.

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    Answered by gracehill on January 11, 2012 at 02:20 PM

    I signed up for a free account, but the form did not show up.  Could you manually move it?  Thanks so much.  By the way, we are big fans of jotform.

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    JotForm Support

    Answered by NeilVicente on January 11, 2012 at 02:30 PM

    All done. Thank you for choosing JotForm as your form builder!