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  • Profile Image

    my customers can only upload 6 files with my form

    Asked by treasureonthewall on October 01, 2015 at 04:47 PM
    Page URL:
    http://www.treasureonthewall.com/pages/upload

    upload multiple upload
  • Profile Image
    JotForm Support

    Answered by jonathan on October 01, 2015 at 10:57 PM

    I suggest reviewing the user guide also   -Changing-the-Upload-Size-Limit

    From the user guide

    " JotForm upload max size = 1GB or less per file (use 1048576 value in KB to set the 1GB limit)

    JotForm maximum number of files = Recommended value is up to 25 files per request (submission). "

    Please make the necessary correction in your form http://www.jotformpro.com/form/41902031426948 as mentioned in the user guide. This is to avoid any issue that could happen due to incorrect settings.

     

     

    I also checked the submission data of the form in the View Submission page, but so far I see that it was allowing more than 6 uploads in the submission.

    If you can guide us where the issue is happening, we will check it as well.

    Do let us know if issue still remains.

     

    Thanks.