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    Paypal Payment not going through on Payment Form

    Asked by gncjlim on October 02, 2015 at 03:12 PM

    Most transactions were not completed because for payment was rejected.  Some of our customers said their card had a new card feature with chips.  How do we resolved this?

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    JotForm Support

    Answered by jonathan on October 02, 2015 at 04:52 PM

    I test submitted your Payment Form http://www.jotform.us/form/50376315539155


    When it redirects to the Paypal screen, I can see the option to pay using my Paypal account or using credit card. 

    In the credit card option, there was no requirement for 'chips' or something similar to complete the payment.

    So I am not really sure yet what you meant by the CC account having chips that was preventing the transaction payment from getting through on the payment form.

    I suggest checking also the details about incomplete payments in our user guide  -Paypal-Incomplete-Payments-FAQ

    In the Incomplete Payments Inbox of your form submission, can show to us an example of the incomplete payment that was due to the new chips feature of CC account? We will be able to understand more about the issue and fix it if we have more information.

    Hope this help. Please let us know if issue remains.