- espmberkeleyAsked on October 02, 2015 at 04:03 PM
One of our staff members retired, but she still receives notifications from JotForm. How do we prevent her from getting any more notifications? Thank you!
- BenAnswered on October 02, 2015 at 05:13 PM
To do that you should check each email template for specific form or multiple forms and then remove their email from the list.
You can see more about this here: Finding out E-mail Address used for submission notifications
Now, I would only like to mention that if you have several emails separated with comma and a space and you want to remove some email from that list, you should remove the email, but also a comma before or behind it.
What I mean is, if we have this:
firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
and we want to remove the email@example.com what we do not want to do is to remove it leaving the list like this:
firstname.lastname@example.org, , email@example.com
what we want to do when removing it is to remove it and the comma so that it looks like:
Hope this helps, but please do let us know if you happen to have any questions and we would be happy to assist with the same.
- espmberkeleyAnswered on October 08, 2015 at 07:51 PM
But where would we find the list of emails within each form? Thank you!
- JotForm SupportBJoannaAnswered on October 09, 2015 at 04:08 AM
You can find the list of emails within each form inside of Recipient E-mail field of your Email Notifications. Inside of your Form Builder click on Emails option and select Notification from which you want to remove email address.
Then click on Reply-To and Recipient Settings button.
And then from Recipient E-mail filed remove email address of your staff member that retired.
This guide can also help you.
Hope this will help. Let us know if you need further assistance.