How can I remove someone the list of people who receive notifications?

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    espmberkeley
    Asked on October 02, 2015 at 04:03 PM

    One of our staff members retired, but she still receives notifications from JotForm.  How do we prevent her from getting any more notifications? Thank you!

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    Ben
    Answered on October 02, 2015 at 05:13 PM

    To do that you should check each email template for specific form or multiple forms and then remove their email from the list.

    You can see more about this here: Finding out E-mail Address used for submission notifications

    Now, I would only like to mention that if you have several emails separated with comma and a space and you want to remove some email from that list, you should remove the email, but also a comma before or behind it.

    What I mean is, if we have this:

    email1@site.com, email2@site.com, email3@site.com

    and we want to remove the email2@site.com what we do not want to do is to remove it leaving the list like this:

    email1@site.com, , email3@site.com

    what we want to do when removing it is to remove it and the comma so that it looks like:

    email1@site.com, email3@site.com

    Hope this helps, but please do let us know if you happen to have any questions and we would be happy to assist with the same.

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    espmberkeley
    Answered on October 08, 2015 at 07:51 PM

    But where would we find the list of emails within each form?  Thank you!

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    BJoanna
    Answered on October 09, 2015 at 04:08 AM

    You can find the list of emails within each form inside of Recipient E-mail field of your Email Notifications. Inside of your Form Builder click on Emails option and select Notification from which you want to remove email address.

     

    Then click on Reply-To and Recipient Settings button.

    And then from Recipient E-mail filed remove email address of your staff member that retired.

    This guide can also help you.

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Hope this will help. Let us know if you need further assistance.