What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I remove someone the list of people who receive notifications?

    Asked by espmberkeley on October 02, 2015 at 04:03 PM

    One of our staff members retired, but she still receives notifications from JotForm.  How do we prevent her from getting any more notifications? Thank you!

  • Profile Image

    Answered by Ben on October 02, 2015 at 05:13 PM

    To do that you should check each email template for specific form or multiple forms and then remove their email from the list.

    You can see more about this here: Finding out E-mail Address used for submission notifications

    Now, I would only like to mention that if you have several emails separated with comma and a space and you want to remove some email from that list, you should remove the email, but also a comma before or behind it.

    What I mean is, if we have this:

    email1@site.com, email2@site.com, email3@site.com

    and we want to remove the email2@site.com what we do not want to do is to remove it leaving the list like this:

    email1@site.com, , email3@site.com

    what we want to do when removing it is to remove it and the comma so that it looks like:

    email1@site.com, email3@site.com

    Hope this helps, but please do let us know if you happen to have any questions and we would be happy to assist with the same.

  • Profile Image

    Answered by espmberkeley on October 08, 2015 at 07:51 PM

    But where would we find the list of emails within each form?  Thank you!

  • Profile Image
    JotForm Support

    Answered by BJoanna on October 09, 2015 at 04:08 AM

    You can find the list of emails within each form inside of Recipient E-mail field of your Email Notifications. Inside of your Form Builder click on Emails option and select Notification from which you want to remove email address.


    Then click on Reply-To and Recipient Settings button.

    And then from Recipient E-mail filed remove email address of your staff member that retired.

    This guide can also help you.


    Hope this will help. Let us know if you need further assistance.