What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens to when you go over submission payments?

    Asked by pcspca on October 02, 2015 at 04:54 PM

    We were signed up for the basic free form.  We went over our payment submissions by 3 in September which are in incomplete payments.  We upgraded in October, do the payments that went over automatically get re-submitted or do I need to get in touch with the families?

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    JotForm Support

    Answered by EltonCris on October 03, 2015 at 03:01 AM

    If you have received their payment e.g. via Paypal, you can simply mark the incomplete submissions to complete. Note that completing the incomplete submissions will not process any payments. It will only mark the submissions complete and process the notifications. Check this article for more information http://www.jotform.com/help/135-How-to-View-Pending-Submissions?.

    However, if you have not received any payments from their submission, you have to contact them and ask to submit the form again.

    Thanks!