What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am receiving blank and partially blank form during submissions from our customers when they book a tour.

    Asked by BRENDA PIERRE-LOUIS  on October 02, 2015 at 06:16 PM

    Yesterday a customer paid for an excursion and when I receive the email notification from Jotform it was blank with only the person's email on the top of the form.  I have no information as to which tour he wants, the time and date of his trip etc.  The notification from PayPal came through without a problem but the jotform info is missing.  It is not the first time this kind of problem has been occurring.  please respond and correct as soon as possible.

    Page URL:

  • Profile Image

    Answered by KadeJM on October 03, 2015 at 11:24 AM

    To my understanding it sounds like you are saying that you've received blank email notification information other than their email address from a customer who was able to pay with paypal.

    You mean the email notification for your form was blank? Or are you referring to the paypal email notification of the payment information?

    What was the name of the Person you receive the blank submission information from so that we can investigate that more?

    In order for your form email notifications to function correctly with PayPal we recommend that you set up the PayPal IPN to receive proper notice since your form notification relies on it. I noticed that yours is currently empty.