What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    cannot edit any of my forms

    Asked by archangel88 on October 05, 2015 at 02:25 PM

    I have been unable to edit my jotform card in my folder.  I need to clone them and retitle them and i have no abilitiy at all to edit them in any way.  I can log in and see my cards, I can open them up but cannot do anything further as far as editing and cloning.  Is there a reason this is occurring and how long will it be inaccessable?  Thank you.  Barb Bright

    My Forms cannot JotForm card all and
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    JotForm Support

    Answered by BJoanna on October 05, 2015 at 03:17 PM

    I have inspected your account and there are only four forms that are shared with you. Can you please explain in more details what you are trying to achieve with forms that are shared with you?

    Looking forward to your reply. 

  • Profile Image

    Answered by archangel88 on October 06, 2015 at 10:48 AM
    HI,
    I cannot explain it any clearer than that…..I cannot edit my jot forms.
    I can open the file, I can see it, but if I click on the edit icon over on the right side, it will not allow me to do any changes.
    So Im not sure what I am doing wrong.
    Amy was able to use her programs fine. I will check once more with her, but I don’t know what is keeping me from editing my jotcards.
    Warmest,
    ___________________________________
    Barbara Bright - Facility Services Coordinator
    Brookfield / GSK
    Phone: 905-819-3000 x 4070
    Fax: 905-819-9195
    [cid:image002.png@01D0871D.2C3AD980][cid:image003.png@01CAD4AD.EC2DDDA0]
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on October 06, 2015 at 12:26 PM

    I have checked and you should be able to edit forms that are shared with you. If I understood you correctly nothing happens when you click on Edit Form option on your account. 

    I have logged in to your account and when I click on Edit Form option Form Builder opened and I was able to edit form.

    I have tested in Google Chrome and Mozilla Firefox. Which browser are you using? If you are still unable to click on Edit Form please try using different browser or try with incognito mode

    Let us know if you need further assistance. 

  • Profile Image

    Answered by archangel88 on October 06, 2015 at 01:47 PM
    HI,
    Yes that is correct. I will go back in and check and if its not working I will let you know.
    Warmest,
    ___________________________________
    Barbara Bright - Facility Services Coordinator
    Brookfield / GSK
    Phone: 905-819-3000 x 4070
    Fax: 905-819-9195
    [cid:image002.png@01D0871D.2C3AD980][cid:image003.png@01CAD4AD.EC2DDDA0]
    ...
  • Profile Image
    JotForm Support

    Answered by david on October 06, 2015 at 03:11 PM

    Since the form is shared with you, there may have been an issue with permission settings.  If you are still unable to edit the form, make sure that you have permission to edit that form from the account that shared it.