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    Get PDF is not working on Form Submission page

    Asked by RxPrints on October 05, 2015 at 05:35 PM
    I tried this wilh Safari, Chrome and Firefox.. I need help as we use this every day in our business and needing 2 forms today and cannot get them as pdfs?? Please help
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    JotForm Support

    Answered by jonathan on October 05, 2015 at 05:48 PM

    I see that you have also posted on the other thread here http://www.jotform.com/answers/676707

    My colleague had already reported the problem to our higher team support for investigation.

    We will let you know on that thread once there is update on the matter.


    For the meantime, can you please try this procedure also to see if it might work.

    1. Logout of JotForm and close your browser.

    2. Open your browser and login to your account using this link https://secure.jotform.com

    3. Go to your My Forms page and select your form that you want to download the PDF data



    4. Go to the form submissions and use the Get PDF button to download the PDF data.


    So far this process had worked for me and I was able to get the PDF data every time.

    Let us know how it goes for you.

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    Answered by RxPrints on October 05, 2015 at 06:47 PM
    Yes, that worked
    Betsy Bartlett | Office NinjaPrinting.. It's what we do!
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    JotForm Support

    Answered by jonathan on October 05, 2015 at 07:17 PM

    Thank you for the confirmation. Glad to know you were able to get the data.

    We will also post update on the thread that have the ticket regarding the issue once it wsa fixed.