What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot download PDF of my submission data

    Asked by spherionsmiledoctors on October 05, 2015 at 05:43 PM

    When clicking on GetPDF, nothing happens. You'll see what happens in the screenshot provided. 

    Thanks for the help.



    Brian Exum

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    JotForm Support

    Answered by david on October 05, 2015 at 06:57 PM


    We are currently experiencing some difficulties with downloading PDF's from the regular site.  Try from the secure site instead:


    You should be able to view and properly download the PDF's of your submissions from there until we get things sorted with the regular site.