I have deleted all the submissions ,but something still occupied the available space

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    Laurent.Kao
    Asked on October 05, 2015 at 11:03 PM

    is there something wrong ? 

     

     

  • Profile Image
    beril
    Answered on October 06, 2015 at 03:57 AM

    Hi,

    I've tested it on my account. There is no issue from my side. Deleting the submission will clear your storage space in JotForm.

    1) In My Forms, select the form then click on the Submissions button.

     

    2) Then, you can delete submissions at the top right button.

     

    3) You can also delete all submissions; with delete all button.

    Please, be sure that your submissions are also deleted from Trash folder.

    Lastly, there is an application called Auto-Delete Submissions, this application deletes new form submissions instantly as soon as they are received.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    Laurent.Kao
    Answered on October 08, 2015 at 08:47 AM

    HI Beril

    Thanks for your answer and suggestion , I have installed  "Auto delete" 

    all i have now is 2 forms and 0 submission , But there still some files that I can't delete 

     

    I have made trash can empty

     

  • Profile Image
    beril
    Answered on October 08, 2015 at 11:21 AM

    Hi,

    Thank you for contacting us.

    I am sorry for inconvenience. I reset your Upload Space to zero.

    Now, you can upload 100MB as a free user.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.