What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
none of my coupon codes are workingAsked by johannawise on October 06, 2015 at 03:23 AM
For roughly the past 8 hours, my coupon codes are not recognized on my form - no discounts/price changes occur. In fact, when I enter any of my coupon codes and hit apply, the apply button won't change to "change." Help!
I tried to access the direct link of your form - http://www.jotformpro.com/form/50506980418962 and it seems that the coupon code is working fine on the direct link of the form. When I try to access the site and input the coupon code and I was able to replicate the issue you are reporting. Can you try to re-embed your form using the iFrame embed method and see if it will work now? You can get the iFrame code of your form by following the instructions provided in this article: Getting the Form iFrame Code.
Do let us know if you need further assistance.
I was able to make the form work by imbedding the iFrame code. The only issue I had was resizing, which took me awhile to determine was a problem. All good now - thanks!