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    none of my coupon codes are working

    Asked by johannawise on October 06, 2015 at 03:23 AM

    For roughly the past 8 hours, my coupon codes are not recognized on my form - no discounts/price changes occur. In fact, when I enter any of my coupon codes and hit apply, the apply button won't change to "change." Help!


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    JotForm Support

    Answered by Chriistian on October 06, 2015 at 04:09 AM



    I tried to access the direct link of your form - http://www.jotformpro.com/form/50506980418962 and it seems that the coupon code is working fine on the direct link of the form. When I try to access the site and input the coupon code and I was able to replicate the issue you are reporting. Can you try to re-embed your form using the iFrame embed method and see if it will work now? You can get the iFrame code of your form by following the instructions provided in this article: Getting the Form iFrame Code.


    Do let us know if you need further assistance.

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    Answered by johannawise on October 06, 2015 at 12:47 PM
    I was able to make the form work by imbedding the iFrame code. The only issue I had was resizing, which took me awhile to determine was a problem. All good now - thanks!