What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are showing as Incomplete payments

    Asked by tntnutritioncoach on October 06, 2015 at 07:43 AM


    My "health questionnaire and payment" and "health questionnaire and payment custom" forms don't seem to be working properly. I've integrated Paypal and Dropbox and Aweber, I had 3 payments go through after completing the form successfully, but the forms in my dashboard said they were still "incomplete payments" and were not shown as new submissions. Because they were seen as incomplete, they did not integrate with dropbox and aweber and I had to manually (via the wizard) go through and say they were completed payments.

    Did I miss a step in the set up process? Thank you,

    Shelby McDaniel

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    JotForm Support

    Answered by beril on October 06, 2015 at 10:38 AM


    I've checked your form and when I test your form it redirects the user PayPal account. It works fine from my side.

    For DropBox integration; please follow these steps:


    For Aweber Integration, follow these steps:


    If you have any question or issues, please do nor hesitate contacting us. We will be glad to assist you.

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    JotForm Support

    Answered by Kiran on October 06, 2015 at 01:48 PM

    Generally, if the PayPal payment is successful then the submission should be displaying the Payer information as below :


    The completed submissions from Incomplete payments will not be displaying this information since the actual payment was not processed. IPN plays an important role in completing the PayPal Payments. Please refer to the FAQs of PayPal Incomplete Payments that can help you understand with PayPal IPN.


    Please check if the IPN settings in your PayPal account are correct. Also, please verify if the payments are received from JotForm submissions and not from any other source.

    Thank you!