What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom PDF in moving all options from Checklist widget in one line

    Asked by nitetraincoach on October 06, 2015 at 12:24 PM

    Whenever I try to customize the pdf results it rearranges all of my fields. If I save it at all, the only way to get the pdf back to normal is to reset the form. How can I customize the pdf without this happening?

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    JotForm Support

    Answered by BJoanna on October 06, 2015 at 02:46 PM

    I have cloned your form and tested Customize PDF option on my cloned form and I was able to reproduce mentioned issue. It seem that each options from Check List widget is not moved to new line, all options are in one line.


    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    Answered by nitetraincoach on October 12, 2015 at 02:55 PM

    I am have trouble on another form with the custom pdf builder. Whenever I move the fields it rearranges them differently on a submission. 
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    JotForm Support

    Answered by Kiran on October 12, 2015 at 04:25 PM

    Since it looks like a different issue, I'm moving this post to a separate thread and it will be answered shortly.


    Thank you!

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    Answered by alp_deniz on February 15, 2016 at 12:26 AM


    The issue regarding checklist widget is now fixed. Additionally, we are working on a upgrade to the pdf editor to clear out some other problems.

    Thank you for your understanding

    Kind regards

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    Answered by nitetraincoach on February 16, 2016 at 05:08 PM

    Thank you! Please keep me updated when the editor is fixed. 

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    JotForm Support

    Answered by EltonCris on February 16, 2016 at 11:25 PM

    Sure, we will let you know. Thanks!