What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forward Submission option: Unable to receve the submission forwarded

    Asked by naguibihelek on October 06, 2015 at 12:27 PM
    1. When I click on forward icon in submissions, I enter the email to forward submission to, and submit. The email never shows up, even though it says "sent successfully
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    JotForm Support

    Answered by BJoanna on October 06, 2015 at 02:13 PM

    I have tested Forward option inside of Submission page and it is working correctly on my end. 

    We have hourly limits on the number of submissions replies or forwarding. Currently, free users are limited up to 20 submissions replies/forward per hour.

    If you are still unable to forward your submission please provide us email addresses to which you want to forward submission, so that we can check in our email log if forwarded submissions are sent successfully.

    Let us know if you need further assistance.