What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    HELP! Locked out of my forms!

    Asked by aquapro on January 12, 2012 at 01:25 PM

    I am using the jotform website for beta testing.  I created forms and cannot remember my password.  Unfortunately, my email was changed and I cannot get the email with my reset instructions because my email has changed. 


    Username:  aquapro

    old email adx: rspomer@pureaquasolutions.com

    new email adx: ronald.spomer@gmail.com


    I appreciate your swift response!  Thanks!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 12, 2012 at 03:12 PM

    It appears that you are still logged in to your account. You can change your account's email address by going to your Account Settings page.

    Then, you may reset your password by clicking the Forgot Password button on the Sign In area located in the lower part of Jotform's home page.

    Enter the new email address then click Send Reset Instructions:

    You will then receive your username along with instructions on how to change/reset your password.

    Hope you find this answer useful.