HELP! Locked out of my forms!

  • Profile Image
    aquapro
    Asked on January 12, 2012 at 01:25 PM

    I am using the jotform website for beta testing.  I created forms and cannot remember my password.  Unfortunately, my email was changed and I cannot get the email with my reset instructions because my email has changed. 

     

    Username:  aquapro

    old email adx: rspomer@pureaquasolutions.com

    new email adx: ronald.spomer@gmail.com

     

    I appreciate your swift response!  Thanks!

  • Profile Image
    NeilVicente
    Answered on January 12, 2012 at 03:12 PM

    It appears that you are still logged in to your account. You can change your account's email address by going to your Account Settings page.

    Then, you may reset your password by clicking the Forgot Password button on the Sign In area located in the lower part of Jotform's home page.

    Enter the new email address then click Send Reset Instructions:

    You will then receive your username along with instructions on how to change/reset your password.

    Hope you find this answer useful.