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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
As far as I can see from your transactions, you have used paypal service. You can simply cancel your subscription on your paypal account without cancelling your account.
To do that,
1) Log into your PayPal account.
2) Find the latest payment you made to JotForm.
3) Click on your subscription number.
4) Click on "Cancel Subscription" button.
Also, you can find more detailed tutorial from the link below:
Once this operation is completed, your account will be scheduled to downgrade on the period end; but your account remains.
If some parts stay blank, please don't hesitate to contact us.
Done successfully. Thank you for your help.
You are welcome. I'm glad to see that it works for you.
If you have any other questions, please don't hesitate to contact us.