What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to Downgrade My Plan Without Cancelling My Account?

    Asked by KenilworthArts on October 06, 2015 at 10:06 PM

    Our community group has now finished its busy time for the year and we wish to revert to the free JotForm plan. How do I do this without cancelling?


  • Profile Image
    JotForm Developer

    Answered by mert on October 07, 2015 at 05:05 AM

    Hi there,

    As far as I can see from your transactions, you have used paypal service. You can simply cancel your subscription on your paypal account without cancelling your account.


    To do that,

    1) Log into your PayPal account.
    2) Find the latest payment you made to JotForm.
    3) Click on your subscription number.
    4) Click on "Cancel Subscription" button.

    Also, you can find more detailed tutorial from the link below:



    Once this operation is completed, your account will be scheduled to downgrade on the period end; but your account remains.


    If some parts stay blank, please don't hesitate to contact us.


  • Profile Image

    Answered by KenilworthArts on October 07, 2015 at 05:48 AM
    Done successfully. Thank you for your help.
    Patricia Coles
  • Profile Image
    JotForm Developer

    Answered by mert on October 07, 2015 at 08:16 AM

    Hi Patricia,

    You are welcome. I'm glad to see that it works for you.


    If you have any other questions, please don't hesitate to contact us.