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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Configurable list doesn't work in Internet Explorer

    Asked by eriediocese on October 07, 2015 at 08:58 AM

    When I embed my form on my web page, the configurable list doesn't display.

    It works in Firefox.

    Page URL:
    http://eriercd.org/charities7a.htm

    doesn't work configurable list configurable work
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    JotForm Support

    Answered by Boris on October 07, 2015 at 11:33 AM

    I have checked that page, and the widget is loading correctly in Internet Explorer 11, as well as in Internet Explorer 10:

    I do see that the widget is sometimes not correctly displaying in Internet Explorer 9 and 8 on your website - there is just blank space where the widget should be:

    The widget is still loading fine in IE 8 and 9 when the form is accessed directly, so it is not a problem with the widget itself. The widget is also displaying when the page is refreshed, and after further investigation, this issue seems to be caused by a scripting conflict between scripts of the website (jQuery) and scripts of the form (prototypeJS).

    In order to prevent scripting conflicts from occurring, please try embedding your form by using our iFrame embed method instead:

    The iFrame will sandbox the form from the website, and prevent such scripting conflicts. Please let us know how it goes.