What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does the form not accept a single file size of more than 500KB?

    Asked by westmoon on September 28, 2010 at 12:23 PM

    I have upgraded to the $9.95/mo. service. Since I now have 10GB space, why does the form not accept a single file size of more than 500KB?

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    JotForm Founder

    Answered by aytekin on September 29, 2010 at 08:14 AM

    You will need to increase the maximum upload size for the upload question. Here is how you can increase the maximum upload file size limit
    1. On the Form Builder, click on an upload question,
    2. You will see a toolbar at the top. Click on "Max File Size" button,
    3. Increase it.

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    Answered by ESE on October 18, 2010 at 07:28 AM
  • Profile Image

    Answered by ESE on October 18, 2010 at 07:39 AM