What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We can´t downgrade from Bronze to Starter

    Asked by LangelandsHestesport on October 07, 2015 at 11:03 AM

    When we click at the CANCEL SUBSCRIPTION-button, we receive the message: "Your subscription has been scheduled to be cancelled manually". How do we cancel manually?


    At first next billing date was cancelled because downgrade was scheduled on September 26th (Picture 1)
    Then next billing date was cancelled because downgrade was scheduled on October 27th (Picture 2)


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    JotForm Support

    Answered by ashwin_d on October 07, 2015 at 01:26 PM

    Hello LangelandsHestesport,

    Upon checking your account, I found that you have upgraded your account using PayPal payment gateway. You need to cancel the subscription form your own PayPal account. Here are the steps you should follow:

    #1. Login to your Paypal Account

    #2. Find the latest payment you have made to JotForm

    #3. Click the subscription number for that transaction #S-0FU9598741988544H

    #4. Click on the "Cancel Subscription" button.

    You can also visit the following page for more information on how to cancel a Paypal Subscription:  https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!