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We can´t downgrade from Bronze to StarterAsked by LangelandsHestesport on October 07, 2015 at 11:03 AM
When we click at the CANCEL SUBSCRIPTION-button, we receive the message: "Your subscription has been scheduled to be cancelled manually". How do we cancel manually?
At first next billing date was cancelled because downgrade was scheduled on September 26th (Picture 1)
Then next billing date was cancelled because downgrade was scheduled on October 27th (Picture 2)
Upon checking your account, I found that you have upgraded your account using PayPal payment gateway. You need to cancel the subscription form your own PayPal account. Here are the steps you should follow:
#1. Login to your Paypal Account
#2. Find the latest payment you have made to JotForm
#3. Click the subscription number for that transaction #S-0FU9598741988544H
#4. Click on the "Cancel Subscription" button.
You can also visit the following page for more information on how to cancel a Paypal Subscription: https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html
Hope this helps.
Do get back to us if you have any questions.