We can´t downgrade from Bronze to Starter

  • Profile Image
    LangelandsHestesport
    Asked on October 07, 2015 at 11:03 AM

    When we click at the CANCEL SUBSCRIPTION-button, we receive the message: "Your subscription has been scheduled to be cancelled manually". How do we cancel manually?

     

    At first next billing date was cancelled because downgrade was scheduled on September 26th (Picture 1)
    Then next billing date was cancelled because downgrade was scheduled on October 27th (Picture 2)

     

  • Profile Image
    ashwin_d
    Answered on October 07, 2015 at 01:26 PM

    Hello LangelandsHestesport,

    Upon checking your account, I found that you have upgraded your account using PayPal payment gateway. You need to cancel the subscription form your own PayPal account. Here are the steps you should follow:

    #1. Login to your Paypal Account

    #2. Find the latest payment you have made to JotForm

    #3. Click the subscription number for that transaction #S-0FU9598741988544H

    #4. Click on the "Cancel Subscription" button.

    You can also visit the following page for more information on how to cancel a Paypal Subscription:  https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!