What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving blank submissions on a form with required fields

    Asked by lifetimearts on October 07, 2015 at 01:48 PM

    Hello,

    We have a registration form for an upcoming event (http://www.lifetimearts.org/institute/upcoming/register/), but we are receiving some blank submissions (see attached) that appear as notifications in our e-mail and blank submissions in Jotform.

    There have been two so far, and my concern is that people think they have registered, but we have no record for them.

    Thanks,

    Page URL:
    http://www.lifetimearts.org/institute/upcoming/register/

    Screenshot
    blank submissions required fields
  • Profile Image
    JotForm Support

    Answered by BJoanna on October 07, 2015 at 03:33 PM

    Sorry for inconvenience this may caused you.

    I have checked your submissions and I saw that two of them do not have data. 

    I have tested your embedded form in Google Chrome, Mozilla Firefox and Internet Explorer and I was not able to submit it without filling all required fields. 

    When I submitted your form I have checked and all data that I have entered were shown in your submission. 

    This may happened because you have embedded your form with script code. We recommend using of iFrame code for embedding forms to website. Please embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by lifetimearts on October 07, 2015 at 03:44 PM

    Hello,

    Thank you for the reply, and I've followed your suggestions.

    A few questions: Where the blank submissions we received someone trying to contact us or were they just random? Additionally, is the iframe the only option I have, as opposed to the lightbox option (the iframe throws off the design of the page a bit)?

    Thanks,

  • Profile Image
    JotForm Support

    Answered by Welvin on October 07, 2015 at 05:05 PM

    I think they are trying to contact you but accidentally hit the enter button causing the form to submit and since the required field validation is not working, the form goes through with empty fields. But we have a server side validation and I think that is also bypass due to this glitch in your webpage.

    If lightbox will work for you, you can use it. But if the lightbox will still cause a conflict in the page, I would recommend using the iframe method.

    What design are you referring to? You can blend it to your website styles such as the colors.

    Thanks

  • Profile Image

    Answered by lifetimearts on October 08, 2015 at 10:13 AM

    Hello Welvin,

    I will stick with the iframe since it is the recommended fix.

    And by design, I suppose I really mean layout, as the first embed script was responsive - now you need to scroll through a lot of white space to get to the bottom - in order for the iframe to accommodate the form to grow.

    Thanks,

  • Profile Image
    JotForm Support

    Answered by Welvin on October 08, 2015 at 12:34 PM

    I understand what you mean. But our iframe method is supposed to auto adjust the form height. Please try re-embedding your form again using the iframe method. Just to get the new codes, including the script part that will do the auto adjustments.

    Thanks

  • Profile Image

    Answered by lifetimearts on October 09, 2015 at 04:02 PM

    Hello Again Welvin,

    I attempted it, but the default height of the iframe does not grow and shrink in response to the form, and the rest of the form gets cut off. Therefore I needed to set the default height to the maximum height of the overall form.

    Thank you for the suggestion.

  • Profile Image

    Answered by victor on October 09, 2015 at 07:13 PM

    Hi,

    Could you please indicate if you require further assistance? Reading your response, I get the feeling you are satisfied with one of the suggestions given.

    Regards

  • Profile Image

    Answered by lifetimearts on October 14, 2015 at 04:11 PM

    Hello Victor,

    We are all set, thank you for checking in and I apologize for not being clearer.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2015 at 05:23 PM

    That's great to know.

    Please contact us again if there are any problems.

    Thanks