What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Whe have a lot of payments pending

    Asked by Debra Bowles on January 12, 2012 at 06:06 PM
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    JotForm Support

    Answered by NeilVicente on January 12, 2012 at 07:33 PM

    Debra,

    A pending submission aka Incomplete Payment as found in your form submissions page means that the person who submitted your form did not complete the payment procedure. This usually happens when the person closes the transaction window or clicks the browser's back button.

    May I ask if you have any problems with these pending payments? Do you have any other questions with regard to this topic?