What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Upgrade

    Asked by jane on January 12, 2012 at 06:32 PM

    Hi I recntly paid $45 to upgrade my account. I have just realised I do not need this anymore. Am I able to get a partial refund and downgrade my account?




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    JotForm Support

    Answered by NeilVicente on January 12, 2012 at 07:39 PM

    Hi Jane,

    Follow the steps below to downgrade your JotForm account:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button

    Let us know if you're done cancelling so I can forward a partial refund request to our higher ups.