What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I stop JotForm from forgetting my password and locking me out?

    Asked by Chris Hyatt  on October 07, 2015 at 04:44 PM

    It's happened at least five times now. I've learned to select "Forgot Password" and wait for the reset information but sometimes that's been taking some time.

    Fortunately, I haven't been is a crisis situation and needed to alter a form quickly. But that day will certainly come.


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    JotForm Support

    Answered by david on October 07, 2015 at 06:43 PM


    Passwords do not change on their own.  I am not sure what is going on with your account.  Make sure your email account has not been compromised and use a different password than you have previously.  The only way your password can be changed is if someone uses the reset email or from in your account settings.  None of our staff have accessed your account since January of 2014.  Once a password is set, unless it is changed intentionally, it will remain the same.

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    Answered by chris.hyatt on October 28, 2015 at 04:45 PM
    I'm once again locked out and forced to reset my password.
    I will resent to a different password this time.
    Chris Hyatt
    Senior Graphic Designer
    601 Grant Street
    Pittsburgh, PA 15219
    Phone: 412-288-2892
    Cell: 412-463-6875