- ptomshack0Asked on October 07, 2015 at 05:35 PM
I have 2 forms that are encrypted. I read in the forums that I will only have 1 key. I have that key.
When I use my key, some of my entries are not becoming un-encrypted correctly.
What is strange is that it is works some times and other times it does not. So for example, I have a phone number field that on some of the responses comes through fine. On others, it is still scrambled.
- JotForm SupportChriistianAnswered on October 08, 2015 at 01:30 AM
Unfortunately, we can't check your form submissions because we don't have the key to check your submissions. Does it happen randomly on the form fields? Can you provide us a screenshot of your submission where the issue occurred?
We will wait for your response.
- ptomshack0Answered on October 12, 2015 at 03:16 PM
It only seems to be happening the telephone fields. Not on all submissions. On the submissions that it does occur, it occurs in all the fields (I have multiple phone# fields).
Is it possible to remake the form (hopefully a copy function) and issue new keys?
- ptomshack0Answered on October 12, 2015 at 03:26 PM
Here is the field properties that I used.
- JotForm SupportMikeAnswered on October 12, 2015 at 05:20 PM
I am afraid that there is some bug between the Input Mask and the form encryption options. I would like to suggest disabling the Input Mask option if you would like to use the form encryption. It should fix the issue for incoming form entries.
We have escalated a bug report ticket to our Development Team about this issue. There is no ETA, but we will let you know if we have any updates.
- JotForm SupportMikeAnswered on December 14, 2015 at 01:46 PM
I am sorry to inform you, but we do not have any updates as of this time. I have moved your inquiry into a separate thread to attach an additional bug report.
- JotForm SupportNeilVicenteAnswered on May 27, 2016 at 09:41 AM
We are very sorry for the long wait, but this bug is now fixed.
Please feel free to contact us again should you have any other issues or concerns.