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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Forms: Not possible to decrypt Input Mask based fields

    Asked by ptomshack0 on October 07, 2015 at 05:35 PM

    I have 2 forms that are encrypted.  I read in the forums that I will only have 1 key. I have that key.  

    When I use my key, some of my entries are not becoming un-encrypted correctly.

    What is strange is that it is works some times and other times it does not.   So for example, I have a phone number field that on some of the responses comes through fine. On others, it is still scrambled.  



    Page URL:

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    JotForm Support

    Answered by Chriistian on October 08, 2015 at 01:30 AM



    Unfortunately, we can't check your form submissions because we don't have the key to check your submissions. Does it happen randomly on the form fields? Can you provide us a screenshot of your submission where the issue occurred? 


    We will wait for your response.


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    Answered by ptomshack0 on October 12, 2015 at 03:16 PM

    It only seems to be happening the telephone fields.  Not on all submissions. On the submissions that it does occur, it occurs in all the fields (I have multiple phone# fields). 

    Is it possible to remake the form (hopefully a copy function) and issue new keys?

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    Answered by ptomshack0 on October 12, 2015 at 03:26 PM

    Here is the field properties that I used. 


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    JotForm Support

    Answered by Mike on October 12, 2015 at 05:20 PM

    I am afraid that there is some bug between the Input Mask and the form encryption options. I would like to suggest disabling the Input Mask option if you would like to use the form encryption. It should fix the issue for incoming form entries.

    We have escalated a bug report ticket to our Development Team about this issue. There is no ETA, but we will let you know if we have any updates.

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    Answered by amirrowaichi on December 14, 2015 at 12:39 PM

    Hello, just encountered this issue on my form too - is there a known workaround as we have a lot of data that's not unusable?

    Should there not be a warning when encrypting or enabling the input mask if this is a known issue?

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    JotForm Support

    Answered by Mike on December 14, 2015 at 01:46 PM

    I am sorry to inform you, but we do not have any updates as of this time. I have moved your inquiry into a separate thread to attach an additional bug report.


    Thank you.

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    JotForm Support

    Answered by NeilVicente on May 27, 2016 at 09:41 AM


    We are very sorry for the long wait, but this bug is now fixed.

    Please feel free to contact us again should you have any other issues or concerns.