What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net Testing Account Not Syncing

    Asked by Jerry on January 12, 2012 at 07:33 PM

    I have obtained a testing API Login ID and Transaction Key - when I enter the proper codes and attempt to test integration, I recieve this pop-up message:

    "The merchant login ID or password is invalid or the account is inactive."

    I am discussing purchasing your service with my client, but I need to be certain it functions with Authorize.net

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    JotForm Support

    Answered by NeilVicente on January 12, 2012 at 08:05 PM

    Jerry,

    Kindly double check your login ID and transaction key. Also, please confirm if this testing account is active. If problem still persists, contact Authorize.Net for support. JotForm's integration with Authorize.Net have worked flawlessly for our users. If integration testing fails, i is most likely that the problem is with the Authorize.Net account being used.

    Inform us if there's anything else you wish to ask. Thank you!