What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Preview and embedded form do not match the editor

    Asked by destinationblues on October 08, 2015 at 01:33 AM

    The editor is showing the correct form, but preview mode and the embedded form on our website are different from the editor. Have used Google Chrome and Mozilla Firefox and neither are making any difference.

    Attached is a screenshot, demonstrating the issue.

    Page URL:

  • Profile Image

    Answered by Sammy on October 08, 2015 at 10:36 AM

    I did a check with a cloned copy of you form, and the form preview looked similar to the one in form builder.

    Could you kindly specify which portions seem off on your end?

    Also it appears the screenshot was not successfully uploaded, you can try re-uploading it again

  • Profile Image

    Answered by destinationblues on October 08, 2015 at 11:51 AM

  • Profile Image

    Answered by Sammy on October 08, 2015 at 01:14 PM

    Thank you for the additional information.

    I did a test on the cloned copy and was able to see the issue you are referring to, the submit button text does not reflect what is on the designer and also the preview dialog is transparent.

    I have forwarded this issue to our developers for further investigation.

    For now you can click the open in new tab to view the form in a new browser tab, it appears correctly in this view.