What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification does not have answers from all form fields

    Asked by jeudyvladimir on October 08, 2015 at 11:44 AM

    i creat a schedule viewing form when the client fill it out i only receive a 50% of the info in my email but in all info are show up in the jot form inbox.

     

    Please let me know how i can receive all the submission info in my email.

    Page URL:
    www.epichomerentals.com

    email information receive full
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    JotForm Support

    Answered by Boris on October 08, 2015 at 01:56 PM

    This can happen if your form is updated with new fields after your initial Email Notification or Autoresponder were set up. Your email notification is referencing all the fields of the form that existed at the time that your notification was set up.

    The easiest way to make sure that your notification has all the fields of your form, please remove your old notification by going to setup & Embed > Emails, and than clicking on the little X that appears next to your existing Notification.

    Then you can set up your notification again by following our guides:

    Setting Up Email Notifications

    How to correctly set up email notifications

    Please let us know if you need further assistance, and we will be happy to help.