What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Haven't received submitted form via email

    Asked by clientform1 on January 12, 2012 at 11:49 PM

    I have 3 forms setup, 2 I can recieve but at the moment 1 will submit [I can see submissions in the jotform area] but I'm not getting the data redirected to my email account. 

    Page URL:
    http://new.healthyhearing.com.au/form1.php

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    Answered by clientform1 on January 13, 2012 at 12:19 AM

    Now I've switched emails for all 3 forms I have, and none are sending the email with the data. 

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    JotForm Support

    Answered by liyam on January 13, 2012 at 01:00 AM

    Have you checked your spam folder if your e-mail notifications landed there?  I have checked the email logs and so far emails sent to booking[at]health... were sent properly and without errors. 

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    Answered by Clientform1 on January 16, 2012 at 03:21 AM

    Yes I've checked. I was previously recieving them fine then all the sudden they stopped.

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    JotForm Support

    Answered by liyam on January 16, 2012 at 10:34 AM

    If I may ask, are you using email client softwares such as Mozilla Thunderbird, MS Outlook, Eudora, etc.?  If so, it's possible that the emails are landing in your web mail's spam folder. 

    I'm suspecting that using noreply@jotform.com is the reason why you're not receiving email notifications to the current email booking@healthy... I have tried creating a 2nd email notification with using the email address field as the sender.  Can you check your inbox if you see an email notification with the subject line "Test Notification from form ID 20111643697"?

    Thanks.

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    Answered by clientform1 on January 16, 2012 at 08:16 PM

    I didn't recieve that test on the email, I was hoping to recieve via outlook, I'm now using a gmail which is forwarding to an email that is accessable on outlook - but the emails are not going into the spam folder. 

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    JotForm Support

    Answered by NeilVicente on January 16, 2012 at 08:49 PM

    @clientform1

    I cloned your form on my account and submitted multiple times on it. I was able to receive both notifications on my email addresses (Gmail and a company email). This means that the notifications are working fine. I even checked to see if the email addresses you're using for this notification are in our bounce list. Sadly, they are not in our bounce list.

    Furthermore, our mail logs confirm that the notifications are sent without any problems encountered.

    Did you check your Gmail account on http://www.gmail.com for the missing email? If you find it there, then the problem is most likely on your mail service provider - particularly for the address that you're accessing through Outlook, or your Outlook configuration.

    Try adding noreply@jotform.com to your Outlook's safe senders list. To learn how to do that, please visit the link below:

    http://office.microsoft.com/en-us/outlook-help/add-a-name-to-your-safe-senders-or-safe-recipients-list-HP005243357.aspx

    As a safety net, please use JotForm and noreply@jotform.com as your notification's sender name and address.