What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Picture upload failure during form filling?

    Asked by thr on September 28, 2010 at 05:20 PM

    A customer was at the end of my Jotform and attempted to load his picture (last required field of form.)  He received a tech. message stating it could not upload the image.

    When he returned to the form all of his work was blank; more than 30 fields and his entire amount of work...

    What happened?  Shouldn't his fields stay filled in if there is an upload issue?

    Thank you,

    Howard Cohen

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 29, 2010 at 07:48 AM

    Unfortunately, Internet Explorer erases the filled form fields sometimes when you click on back button.

    Do you know what was the error message the user has received? You can try to increase the maximum upload size and make sure all image upload types are available.