What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The location of uploads is not visible. Can this be fixed as well?

    Asked by jbell on October 08, 2015 at 02:37 PM
    The location of uploads is not visible. Can this be fixed as well?
  • Profile Image
    JotForm Support

    Answered by jonathan on October 08, 2015 at 04:12 PM

    Please share to us the URL of the form that was having the issue. 

    It will also help us understand the problem and provide the appropriate solution/suggestion if you provide us more details.

    I checked your account/username jbell  but I did not find a form on your account. So it must be a form from another user.

    We will wait for your response.

    Thanks.

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    Answered by jbell on October 08, 2015 at 04:21 PM

    http://www.jotform.ca/form/50345685501251

     

    The online form won't save/erases the answers so we generated a fill-able .pdf. It is on the fill-able .pdf where the locations to upload documents is not visible.

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    JotForm Support

    Answered by EltonCris on October 08, 2015 at 06:40 PM

    @jbell 

    Unfortunately, you can't incorporate file upload on PDFs that's why it is not supported with Jotform. There's no perfect solution to include the file upload process within the PDF that's why file upload fields are omitted when the PDF is generated. You may however replace it with a text box so users can upload the file somewhere on their server and paste the file URL on the text box.

    Hope this clears your question. Thanks!