JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please share to us the URL of the form that was having the issue.
It will also help us understand the problem and provide the appropriate solution/suggestion if you provide us more details.
I checked your account/username jbell but I did not find a form on your account. So it must be a form from another user.
We will wait for your response.
The online form won't save/erases the answers so we generated a fill-able .pdf. It is on the fill-able .pdf where the locations to upload documents is not visible.
Unfortunately, you can't incorporate file upload on PDFs that's why it is not supported with Jotform. There's no perfect solution to include the file upload process within the PDF that's why file upload fields are omitted when the PDF is generated. You may however replace it with a text box so users can upload the file somewhere on their server and paste the file URL on the text box.
Hope this clears your question. Thanks!