What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email Notifications

    Asked by joewicks on October 09, 2015 at 05:39 AM

    I have not received the last few enquiries to my email. It's cost me money and clients. Super unhappy and don't know how to fix it.

    Page URL:

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    JotForm Support

    Answered by BJoanna on October 09, 2015 at 11:21 AM

    Sorry for inconvenience this may caused you. 

    I have checked your email address and your email address was on bounce list. Our system gave following result:

    joe@freevenuefinder.co.uk is IN the bounce list 

    Reason(s) : smtp;554 5.7.1 : Recipient address rejected: Unknown recipient

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    You can also view submissions of your form on submission page of your account. 

    Hope this will help. Let us know if you need further assistance.