- joewicksAsked on October 09, 2015 at 05:39 AM
I have not received the last few enquiries to my email. It's cost me money and clients. Super unhappy and don't know how to fix it.
- JotForm SupportBJoannaAnswered on October 09, 2015 at 11:21 AM
Sorry for inconvenience this may caused you.
I have checked your email address and your email address was on bounce list. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp;554 5.7.1 : Recipient address rejected: Unknown recipient
I have now removed it from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.
You can also view submissions of your form on submission page of your account.
Hope this will help. Let us know if you need further assistance.